Warranty

We offer 3-5 years manufacturer warranty on our products. If your product has a defect or if you have any concerns regarding any of our product, contact us by filling out the form and we will get back to you as soon as possible.

Terms and Conditions: Warranty

Damages and issues
Please inspect your order upon reception and contact us immediately (within a week) if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right by replacing the product or issuing a refund based on the situation. Please know that photos and/or videos are mandatory for our team to assess the issues and provide the best resolutions possible. If you wish to return the product instead, you will be responsible for the return shipping costs. Again, we will always make it right by sending you replacements free of charge, provided that we receive high-quality photos and/or videos showing the defects. 

Exchanges
We do not accept exchanges unless they are damaged/broken, if there are damages to the products, please reach out to us and we will help replace any damaged products based on the situation. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Note that return shipping costs will not be covered. 

Refund process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

Warranty
Selected products will have warranties when you purchase them. Note that the warranty only covers manufacturing defects and does not cover any normal wear and tear. Qplus Home reserves the right to ask for evidence (including photos and/or videos) of the defective parts and replace the products based on our discretion. 

Shipping
Note that customers will be responsible for the both ways shipping costs, and once the item is received, a full or partial refund will be issued upon inspection of the returned item.

Please include as much as details in your message and provide the bill, invoice, pictures combine them and upload below as it will helps us in expedite your warranty claims: